AI agency in Maia

AI agency in Maia

Maia exports. That single fact changes which automations matter, because every order carries a customer who speaks another language and a document that has to be right.

Maia sits at the operational centre of the Porto metropolitan area: the airport, one of the largest industrial parks in the country, the TecMaia science park, and the distribution operations that feed the whole north. The companies here make things and ship them, mostly to France, Germany, Spain and increasingly further. That gives them a very specific set of administrative problems, and almost none of them are the ones a generic AI pitch addresses.

Order intake is still manual, and it should not be

A large share of B2B orders in Maia arrive as a PDF attached to an email, in the customer's own format, in the customer's own language, with their part numbers rather than yours. Somebody reads it and types it into the ERP. That person is accurate most of the time, which is the problem, because the exceptions cost more than the routine. An agent that reads the document, maps the customer part numbers to yours, validates quantities and pricing against the contract, and creates the order for a human to approve removes both the typing and the silent errors.

Shipping documents and the delay call

• Document assembly. Packing lists, delivery notes, CMR paperwork and the customs annexes, built from the order rather than rebuilt by hand for each shipment.
• Proactive delay notification. When a shipment slips, the customer hears it from you before they ask. This is worth more commercially than most companies expect, because the complaint you prevent never becomes a claim.
• Exception handling in the warehouse. Short picks, damaged pallets and returns, captured by photograph and routed to the right person with the order context attached.

After-sales in four languages, at four in the afternoon

An exporter's support inbox contains French, German, Spanish, English and Portuguese, and the response time on the non-Portuguese messages is always worse. An agent handles the routine layer, order status, documentation requests, spare part identification and warranty triage, in whichever language the customer used, and escalates anything technical with a full translation attached so your engineer can answer once.

Why pilots move faster in the north

The useful thing about Maia is proximity. The owner, the production manager and the warehouse are frequently in the same building, so the decision to try something takes a conversation rather than a committee. That means a narrow pilot can go from scoping to running inside a few weeks, which is the right way to find out whether an automation works on your actual documents rather than on a demo.

Digiton Dynamics builds production systems and then operates them, working in Portuguese, English and French, deployed across 8 countries. A short AI audit takes one real order from arrival to delivery and shows where the manual steps are.

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